Terms and conditions

“Nawwarti” or “the platform”: the Nawwarti app and nawwarti.com, operated by [Company name], commercial registration [CR number], [Address]. “Client”: a person who looks for an artist and sends a booking request. “Artist”: a person who offers makeup or hair services through the platform. “Service”: what the artist provides to the client.

By using Nawwarti you agree to these terms and to the privacy policy. If you don’t agree, please don’t use the platform.

Nawwarti is an intermediary platform that shows artists’ profiles, work, prices and availability and passes booking requests between client and artist. The service itself is an agreement directly between the client and the artist; Nawwarti is not a party to it, doesn’t provide makeup services and never takes payments from clients.

The artist is responsible for the quality of her service, the hygiene of her tools, the accuracy of her profile and holding any required licences. We verify artists’ identity and documents before their profiles go live, but this check doesn’t guarantee the outcome of any service.

• You sign up with a Saudi mobile number that we verify with a code, or with Apple, Google or e-mail. Sending a booking request requires a verified mobile number.
• You must be 18 or older, and your information must be accurate and up to date.
• Your account is personal: keep your codes and password to yourself, and tell us at once if you think someone else used your account.

• Sending a booking request is free. The artist sets her prices, and they appear in the request before you send it, including add-ons and the travel fee for home visits, all inclusive.
• The artist accepts, declines or suggests another time within 6 hours, otherwise the request expires on its own. Some artists confirm bookings instantly.
• Clients don’t pay in the app: you pay the artist directly on the day, in cash or by transfer as you agree. Any amount agreed outside what the request shows is a matter between the two of you.

A client can cancel a request or booking in the app for free; we ask her to tell the artist ahead of the appointment by the notice the artist sets in her profile (7 days by default), out of respect for her time. Either side can suggest a new time, and the time changes only if the other side accepts. If an artist cancels a confirmed booking, we tell the client straight away. Repeated late cancellations or no-shows may lead to limits on the account.

• Give accurate details about the occasion, time and place, and be ready at the agreed time.
• Provide a suitable and safe place when you ask for a home visit.
• Pay the artist on the day as stated in the request.
• Write honest reviews about a real experience.

• Verify your identity through Nafath, provide a valid CR or freelance document, and a health certificate and Balady permit whenever your work requires them.
• Keep your profile true to your real work, prices and availability, and honour the bookings you confirm.
• Never publish a photo showing a client’s face without her consent, and respect her choice to hide her face, as the Personal Data Protection Law requires.
• Use clients’ data only to provide the service, and never share it or use it for anything else.
• Keep conversations in the app to protect both sides.

• Plans: Free, Pro (99 Saudi riyals99 a month or 990 Saudi riyals990 a year) and Elite (199 Saudi riyals199 a month or 1,990 Saudi riyals1,990 a year), VAT included. Each plan has the limits shown on the pricing page, such as new clients a month and portfolio photos.
• Nawwarti takes no commission on an artist’s bookings on any plan.
• Subscriptions are bought in the app through the App Store or Google Play, renew automatically until you cancel in the store settings, and stay active until the end of the paid period. Refunds follow Apple’s and Google’s policies.
• Founding offer: the first 200 artists get Pro free for 3 months and a permanent “Founding artist” badge, while the offer lasts.
• Boosts are bought in the app (3 days for 29, Saudi riyals29, 7 days for 59 Saudi riyals59); Pro includes 2 free boosts a month and Elite 5, one boost at a time. A boosted profile is labelled “Ad”.
• If you go back to Free, your oldest 6 photos stay visible and the rest are hidden until you upgrade again.

You keep ownership of the photos and text you upload, and you give Nawwarti a non-exclusive permission to show them on the platform and in presenting it, as needed to run the service. The permission ends when you delete the content or your account, except for reviews, which stay without your name.

Reviews are only possible after a completed booking through Nawwarti, and we check them before they are published. We may hide or remove content that breaks these terms or the law, and anyone can report content from the app.

You may not use Nawwarti to impersonate anyone, post offensive or unlawful content, publish other people’s photos without permission, harass anyone, send spam or advertising messages, try to access other people’s data or disrupt the platform, or scrape it with automated tools.

We may show promoted artist profiles and ads labelled “Ad” on Home, search results and Saved only, never in booking, chat, reviews or notifications.

The Nawwarti name and logo, the design of the app and the website and their software belong to us and may not be copied or used without our written permission.

We provide the platform “as is” and work to keep it available without guaranteeing that it always will be. To the extent the law allows, we are not responsible for the service an artist provides or its result, for any agreement or payment between client and artist, or for indirect damage. Nothing here limits a right that the law doesn’t allow to be limited.

You can delete your account at any time in the app or on the delete account page; your upcoming bookings are then cancelled automatically and the artists are notified. We may suspend or close an account that breaks these terms or harms users or the platform, and tell its owner when we can.

We may update these terms. We will publish the new version here with its date and tell you in the app before any material change takes effect; using Nawwarti after that means you accept it.

These terms are governed by the laws of the Kingdom of Saudi Arabia. We try to settle any dispute amicably first through support@nawwarti.com; otherwise the competent courts of the Kingdom have jurisdiction.

support@nawwarti.com
[Company name] · [Address]