How can we help?
Frequently asked questions
Is booking free?
Yes. Sending a booking request is free and nothing is paid in the app. You pay the artist directly on the day.
How do I pay the artist?
You pay the artist directly on the day, in cash or by transfer as you agree. Nawwarti never takes any money from you, and the total in your request is the full amount.
Can I cancel a booking?
Yes. In My bookings, open the booking and tap Cancel booking. Cancelling is free; please let the artist know in good time.
When will the artist reply?
Artists reply within 6 hours. If she doesn’t, the request expires on its own and you can send it to another artist.
Is Nawwarti in my city?
Nawwarti covers cities across Saudi Arabia, and artists vary from city to city. Get the app, pick your city and district and see the artists available near you.
I didn’t get the verification code
Check that the number is a Saudi mobile starting with 05, and wait a minute before asking for a new code. If it keeps happening, email us.
Can I sign in without a phone number?
Yes, with Apple, Google or e-mail. Sending a booking request needs a verified phone number, which you add once.
I forgot my password
On the e-mail sign-in screen, tap Forgot password and we’ll send you a link to set a new one. The link works once, for 30 minutes.
How are artists verified?
Every artist verifies her identity with Nafath and uploads her CR or freelance document, which we review within 48 working hours.
How do I join as an artist?
Get the app, choose that you’re an artist, sign up with your mobile number and set up your profile, services and prices. It takes less than 5 minutes. All about Nawwarti for artists.
Do artists pay a commission?
No, commission is 0% on every plan. Artists only pay a monthly or yearly subscription, and the Free plan is always available. See the prices.
Will the artist post photos of me?
A photo showing your face is never published without your consent. After the appointment you get a consent request, and you can say no or ask for your face to be hidden.
Can the artist see my phone number?
No. You chat inside the app and your number is not shown to the artist.
How do I delete my account?
In the app, go to Account, then Delete account, or use the delete account page on this site. Your upcoming bookings are cancelled automatically and the artists are notified.
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Didn’t find your answer?
Email us and we’ll reply within one working day.